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1,034 - Making Changes to a Hotel Reservation

Are you travelling soon? In case you have to change your hotel reservations, listen to this episode to learn what to say.

Slow dialog: 1:19
Explanations: 4:32
Fast dialog: 17:58

Reservation agent: Hello, Milton Hotel reservations. How may I assist you?

Sally: Hi, I’m calling to make some changes to an existing reservation.

Reservation agent: Certainly. Do you have the reservation number?

Sally: Sure, it’s 234678.

Reservation agent: That’s a reservation for Sally Menkel. Is that right?

Sally: Yes, that’s right. I’d like to change the check-in date from September 15th to September 16th.

Reservation agent: Certainly. I can make that change for you. Is that the only change?

Sally: No, the check-out date will also change, from the 23rd to the 24th.

Reservation agent: No problem. We have you arriving on the 16th of September and departing the 24th of September. Will there be anything else?

Sally: Yes, there will be two people in my party, not just one.

Reservation agent: I’ve made that change. Anything else I can help you with?

Sally: Yes, instead of a courtyard room, I’d like a room with a view, preferably on an upper floor.

Reservation agent: I can certainly change that for you, although there will be a change in the room rate. The new rate is $189 per night.

Sally: On second thought, I’d prefer a suite that overlooks the pool. Is that possible?

Reservation agent: Certainly. The new rate is $249 per night.

Sally: Oh, that’s really expensive. I think I’d better to stick to my original room.

Reservation agent: All right. I’ve changed your reservation back to a courtyard room. Anything else?

Sally: Maybe I should shorten my stay. If I do that, I could afford a suite. Yes, let’s change the dates and the rooms again.

Reservation agent: Let me make a suggestion. Let’s cancel this reservation and make a whole new one. That way, we can make sure everything is correct.

Sally: Oh, that’s not too much trouble for you, is it? I’d hate to be a bother.

Reservation agent: No, no trouble at all.

Script by Dr. Lucy Tse


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Introducing a PresentationIn this Business English Pod lesson, we’re going to learn how to introduce a presentation.

And if you think this topic sounds familiar, you’re right! This lesson is the start of a new series where we’ll take a fresh look at some of our older lessons. We’re going to keep the original dialog and record new explanations and practices with the aim of making these lessons more accessible to some of our lower level learners.

In the dialog you’re going to hear a presenter named Claude. Claude is presenting an “analysis” of sales data. When we talk about “analysis” or use the verb “analyze”, we’re talking about looking closely at something to understand it. So Claude is looking closely at sales information and explaining what he sees to a group of managers.

Listening Questions

1. At the beginning of the presentation, what language does Claude use to sound friendly?
2. What is Claude’s job?
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4. What is the “final” part of the presentation going to be?

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Cameron woos scots

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Cartoon: Scotland's Voice

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Chappatte cartoon 13-9-14

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The cartoon by Chappatte from The International New York Times shows a (stereo)typical English gentleman (note the bowler hat and umbrella) drinking a glass of Bow No More whisky, which has just been served to him by his manservant. The manservant is showing him the bottle, which features a picture of an angry Scotsman on the label. The Englishman comments, "Strong character!"

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